Return & Refund Policy
Important Information
Return window: 30 days from the date your order is delivered
Return warehouse: International fulfillment center
Refund processing time: Up to 10 business days after inspection
Restocking fee: 15% (not charged on damaged, defective or incorrect items)
Return shipping: Paid by the customer unless the item is defective or incorrect
Returns
If you would like to return an item, please contact our support team within 30 days after receiving your order.
To start a return request, email us at info@nooriboutique.co with your order number and reason for return.
Returned items must meet the following conditions:
- The product must be unused and undamaged
- All original tags must remain attached
- The item must be returned in its original packaging
Unfortunately, we cannot accept returns on sale items.
Once your request has been reviewed and approved, our team will provide the return instructions and warehouse address.
Return Shipping & Customs
All returns are shipped to our international fulfillment center. Return shipping costs are paid by the customer and are non-refundable. You are responsible for:
- All return shipping costs
- Choosing a reliable, tracked shipping service that supports international customs clearance
- Proper packaging and correct labeling of your return
- Paying any customs duties, taxes or handling fees on the return
- Completing all customs documents correctly
We can only issue a refund once your return has arrived at our warehouse. We are not responsible for returns that are lost, damaged, delayed or rejected in transit, at customs, or because of an incorrect shipping method. Such returns are not eligible for a refund or replacement.
If an item arrived damaged, defective or incorrect, Noori Boutique will handle the issue and cover any costs.
Restocking Fee
A restocking fee of 15% of the product price applies to all approved returns. This fee covers inspection, processing and restocking, and is deducted from your refund.
The same fee applies to orders that are refused upon delivery, not collected, or returned to us unopened.
No restocking fee is charged if your item arrived damaged, defective or incorrect.
Refunds
Once the returned product arrives, it will be inspected by our team.
After approval, a refund will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed.
You will receive an email confirmation once your refund has been completed.
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of receiving your package.
Send an email to info@nooriboutique.co and include:
- Your order number
- Photos of the item
- A short description of the issue
Once verified, we will arrange a full refund without requiring a return shipment.
Order Cancellations
Orders can be cancelled within 30 minutes of placing your order. To cancel, email us at info@nooriboutique.co with your order number.
After 30 minutes, your order has already been sent for processing and can no longer be cancelled or changed. Once your order has been delivered, you can still request a return in accordance with our Return & Refund Policy.
Exchanges
If you would like to exchange an item for a different size or product, please contact our customer support team.
Our team will guide you through the return and exchange process.
Company Information
Company Name: Noori Boutique (Atlas Digital)
Chamber of Commerce (KVK): 99904624
Business Address:
Wijde Begijnestraat 112
3512AX Utrecht
Utrecht, Netherlands
Contact Details
Email: info@nooriboutique.co
Phone: +31644822436
Customer Service: info@nooriboutique.co
Customer service hours:
Monday – Saturday
09:00 – 17:00 (GMT)
Response time:
Our support team aims to respond within 24 hours.